If Equipment Is Damaged or Lost
- Report it immediately through our Damage & Loss Report system — don't wait until return.
- Our team assesses the damage and determines repair cost or replacement value.
- Assessed repair/replacement cost is billed separately via Hubtel, since full payment (not a deposit) is collected upfront.
- Sony equipment is locked to McB-only repair to preserve warranty and calibration.
- Equipment more than 5 days overdue with no contact may be treated as lost.
File a Damage & Loss Report from My Rentals →
This is a drafted starting point based on common rental-industry practice, not legal advice. Have a lawyer review the specifics before treating this as binding policy.